Shipping policy

Merch Los Angeles - Official Shipping Policy

 

Effective Date: July 6, 2024

Thank you for shopping with Merch Los Angeles! We're excited to get your custom-made gear to you. This policy outlines everything you need to know about our shipping procedures and timelines.

 

1. Order Processing & Fulfillment Time

 

Because every item at Merch Los Angeles is made to order especially for you, we require time to create and process your order.

  • Fulfillment Time: Our standard fulfillment time is up to 7 business days from the date your order is placed. Business days are Monday through Friday and exclude public holidays.

  • Process: During this time, your item is custom printed, quality-checked, and prepared for shipping.

Please note that fulfillment time is separate from shipping time.

 

2. Shipping Times & Rates

 

Once your order has been fulfilled, it is handed over to our shipping carrier.

  • Shipping Time: This is the time it takes for the carrier to deliver your package. Shipping times vary depending on your location and the shipping method selected at checkout.

  • Shipping Costs: Shipping costs are calculated live at checkout based on the weight and destination of your order. You will be able to see the total shipping cost before you confirm your purchase.

  • Carriers: We use reliable carriers (e.g., USPS, UPS) to ensure your order reaches you safely.

You will receive an email notification once your order has been fulfilled and dispatched.

 

3. Order Tracking

 

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. Please allow 24-48 hours for the tracking information to become active and update in the carrier's system.

 

4. International Shipping

 

We are proud to serve customers around the globe.

  • Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the customer. Merch Los Angeles has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information.

 

5. Incorrect Shipping Address

 

It is the customer's responsibility to provide a correct and complete shipping address at the time of purchase.

  • Merch Los Angeles is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an insufficient or incorrect address, the customer will be responsible for the reshipment costs.

 

Important: Return & Exchange Policy

 

All Sales Are Final. No Refunds or Exchanges.

Because each item is custom-made on demand when you order it, we are unable to accept returns or offer exchanges for issues such as incorrect size selection, color preference, or general buyer's remorse.

We strongly encourage you to consult the sizing chart, which is available on each product page, before placing your order to ensure the best fit.

 

Damaged or Incorrect Orders

 

Your satisfaction is our priority. In the rare event that your item arrives damaged, defective, or you receive the wrong item (e.g., wrong size, color, or design from what you ordered), please contact us immediately.

To resolve the issue, please follow these steps:

  1. Contact us within 7 days of receiving your order at contact@merchlosangeles.com Include your order number in the subject line.

  2. Provide a clear description of the issue and attach photographs of the damaged or incorrect item, including the tag.

We will review the issue and, if validated, we will arrange for a replacement to be sent to you at no additional cost. We do not require you to return the damaged or incorrect item.

 

Contact Us

 

If you have any questions about your order or our shipping policy, please don't hesitate to contact us at contact@merchlosangeles.com or through our website's contact form.

We appreciate your business!